Privacy Policy

Effective Date: 1 May 2025

🔐 Who We Are

Travtur Tourism L.L.C is a licensed tourism company in the UAE.

Address: Clover Bay Tower Office 1111, Business Bay, Dubai, UAE

Email: support@travtur.com

Phone: +971-559103103

📋 What Information We Collect

We collect the following types of data:

a. Information You Provide

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Passport details (if required)
  • Payment information (via third parties)

b. Automatically Collected

  • IP address
  • Browser/device info
  • Pages visited
  • Cookies (see Section 7)

🎯 Why We Collect Your Data

  • To process bookings & payments
  • To provide support & updates
  • To improve our services
  • To comply with legal duties
  • With consent, send promotions

⚖️ Legal Basis for Processing

  • Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent for marketing

🔗 Sharing Your Information

  • Tour partners & guides
  • Payment processors (Stripe, PayPal)
  • IT service providers
  • Legal authorities when required

We never sell or rent your personal data.

🌍 International Transfers

We may transfer your data outside the EEA (e.g., to UAE), ensuring GDPR-compliant safeguards.

🍪 Cookies & Tracking

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

🛡️ Your Rights Under GDPR

  • Access & correct data
  • Request deletion
  • Restrict processing
  • Data portability
  • Withdraw consent
  • File complaints with regulators

🗂️ Data Retention

We keep your data only as long as needed or as required by law.

🔒 Security

We use industry-standard protections. No system is 100% secure, so please use caution when sharing information.

🔁 Changes to This Policy

Updates will appear here with an updated effective date. Please review it periodically.

📞 Contact Us

Have questions or concerns?

Travtur Tourism L.L.C

Email: support@travtur.com

Phone: +971-559103103

Address: Clover Bay Tower Office 1111, Business Bay, Dubai, UAE