Customer Care
Need help with your Dubai or Abu Dhabi tour booking? Travtur Customer Care is here to support you before, during, and after your experience.
Booking Help
Get support with tour details, availability, pickup timing, payment questions, and booking confirmation.
Tour Support
Need help on the day of your tour? Our team can assist with pickup updates, meeting points, and guide communication.
After-Tour Care
We help with feedback, lost items, review questions, and follow-up support after your experience.
How Travtur Customer Care Helps You
Our customer care team is focused on making your travel experience simple, clear, and comfortable. Whether you are booking a Dubai city tour, an Abu Dhabi day trip, a theme park experience, or a private sightseeing tour, we are here to help you understand what is included and what to expect.
- Booking confirmation: Help with your reservation details and confirmation message.
- Pickup information: Guidance about hotel pickup, pickup time, and driver contact details.
- Tour changes: Assistance with date changes, guest updates, or booking adjustments when possible.
- Cancellation questions: Clear support based on the cancellation policy of your selected tour.
- Special requests: Help with family needs, accessibility questions, private tour requests, and timing preferences.
Before Your Tour
Before your experience, please check your booking details carefully. Make sure your hotel name, WhatsApp number, travel date, and number of guests are correct. For tours with attraction tickets, such as Burj Khalifa, Ferrari World, Warner Bros Abu Dhabi, Qasr Al Watan, Louvre Abu Dhabi, or IMG Worlds of Adventure, entry ticket timing may depend on availability.
We recommend keeping your phone available on the day of the tour so our operations team or driver can contact you if needed.
On the Day of Your Tour
Please be ready at your confirmed pickup location on time. Dubai and Abu Dhabi traffic can change during the day, so pickup times may sometimes be adjusted slightly. Our team will always aim to keep your experience smooth and well organized.
Important: If you cannot find your driver or guide, contact Travtur Customer Care immediately through the contact details provided with your booking confirmation.
After Your Tour
Your feedback matters to us. If you enjoyed your experience, we would be grateful for your review. If something did not meet your expectations, please contact us so we can understand what happened and help where possible.
Customer Care FAQs
How do I contact Travtur Customer Care?
You can contact us through the contact page, booking confirmation details, or the support channel shared after your reservation.
Can I change my tour date?
Date changes may be possible depending on availability and the policy of your selected tour. Contact us as early as possible.
What should I do if my pickup is late?
Please contact customer care immediately. Pickup times can vary slightly because of traffic, hotel locations, and tour routing.
Can I cancel my booking?
Cancellation depends on the specific tour policy. Some tours allow free cancellation within a certain period, while ticket-based activities may have stricter rules.
Do you support private tour requests?
Yes. Travtur can help with private and semi-private tour requests depending on availability.
Need Help With Your Booking?
Contact Travtur Customer Care and our team will assist you with your Dubai or Abu Dhabi tour.
Contact Customer Care