Unless otherwise stated on the specific tour page, the following general rules apply:

• Free cancellation up to 24 hours before the tour start time for most regular tours.
• Cancellations made less than 24 hours before the tour start time are typically non-refundable.
• No-shows are considered a non-refundable cancellation.

For most standard tours operated by Travtur, we offer:

• Free cancellation up to 24 hours before the scheduled tour start time.
• A full refund if the cancellation is made within this period.
• Requests must be submitted through the official contact channels listed below.

The following services are generally non-refundable once booked:

• Attraction tickets and time-slot entries.
• Special events or seasonal activities.
• Private tours or yacht charters.
• Third-party-operated tours.

• No refund is issued for cancellations made less than 24 hours before the tour start time.
• No-shows are treated as a late cancellation and are non-refundable.
• Guests are responsible for arriving on time at the confirmed meeting point or pickup location.

• We will always try to accommodate changes or rescheduling requests where possible.
• Requests made 24 or more hours before the tour start time may be free of charge.
• Requests made less than 24 hours before the tour start time may result in additional charges or may not be possible.

You can cancel or request a refund through any of the following official channels:

• Reply directly to your booking confirmation email.
• Email: [email protected]
• WhatsApp / Phone: +971 55 910 3103

• Refunds are returned to the original payment method used at the time of booking wherever possible.
• Processing time is typically between 5–14 business days, depending on your bank or payment provider.
• Cash payments may be refunded via bank transfer or travel credit, subject to agreement.

In rare cases, Travtur may need to cancel a tour or service. This may be due to:

• Bad weather or unsafe conditions.
• Operational or technical issues.
• Minimum participant numbers not being met.
• Force majeure events.

In such cases, we will offer the option of rescheduling, a travel credit, or a refund in accordance with the specific tour conditions.

Travtur is not liable for cancellations, delays, or changes caused by events beyond our reasonable control, including:

• Natural disasters or extreme weather conditions.
• Civil unrest, strikes, or government restrictions.
• Health emergencies, pandemics, or official travel bans.

Some tours and services are operated by third-party providers. In these cases:

• The third party’s cancellation and refund rules may apply.
• Travtur will assist you in communicating with the provider, but we must follow their terms and conditions.

Once a service has started, partially used services are generally non-refundable unless agreed otherwise in writing.

Travtur Tourism L.L.C reserves the right to update or modify this Refund & Cancellation Policy at any time. The latest version will always be published on this page.